Shipping and Returns

Delivery:

We ship world wide using Royal mail and our shipping rates are based on the weight of your order. We will do our best to process your orders as quickly as possible, but may take up to two working days. The parcels for the UK are send Track 48 will typically arrive in 2-3 working days. 

Shipping cost UK:

 

 Orders up to 100g  is sent 1st Class for £2.75

 Orders up to 2KG is sent Tracked 48 for £4.95

 

Orders for USA - Mainland standard which takes up to 6 working days. 

Returns:

Items can be returned within 30 days of purchase for an exchange or refund. 

All returns must be agreed beforehand. please email us with the reason why and order number if you wish to do an exchange or refund.

  • The item must be in a saleable condition which means they must have been kept in a smoke-free environment and yarn must have the ball bands intact unused condition.
  • We will refund you the cost of the returned item including the original postage unless you are returning part of your order then the original postage charges will not be refunded. You are responsible for the cost of returning unless your item is faulty.
  • Should you prefer an exchange, there will be an additional postage charge.

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